ChangYun

We only sell authentic, disease-free plants. If any die within six months of delivery, we will replace them, excluding shipping costs. Plants can be shipped to the USA, Canada, the EU, Australia, and the UK.

Introduction to Xianju Changyun Foreign Trade Co., Ltd.

Introduction to Xianju Changyun Foreign Trade Co., Ltd.

Our company specializes in exporting high-quality grafted plants such as yangmei, citrus, figs, apple, pear, and pecah. We have been operating with integrity for four years and provide the best after-sales service to ensure that our customers will not suffer any losses.

Our company specializes in exporting high-quality grafted plants such as yangmei, citrus, figs, apple, pear, and pecah. We have been operating with integrity for four years and provide the best after-sales service to ensure that our customers will not suffer any losses.

Browse Now

Dongkui Myrica rubra fruit display

About contact with us

Recently, I found that many friends could not wait for my reply in the Chat of the website, for which I am very sorry. We have a time difference and you may not receive my reply by email when I reply. It is best to contact me via Email or Whatsapp in the footer of the website. I will reply to the message as soon as I see it. Sincerely thank you for your love for us, we will do better.

Why Shop With Us

Our company has a good pre-sale and post-sale service, we will shoulder the responsibility of every customer and product quality.

We are also loyal suppliers of high quality plants at affordable prices to carry out our "High Cost performance" services.

Dongkui Display

This is a real photo of Dongkui Myrica rubra grown in our company's orchard.
Our company has a good after-sales service, please rest assured to buy.

Return & Exchange Policy

Thank you for shopping with us! To ensure a smooth shopping experience, please carefully review our return and replacement policies below:

1. 6-Month Plant Replacement Guarantee

Replacement Policy: We offer a one-time reshipment policy for plants that die for any reason within six months of receiving the package.

Shipping Fees: Shipping charges are not included in this guarantee. Buyers are responsible for paying the resending shipping fee.

How to Claim:

Send your order number and photos showing which plants have died to changyun9898@hotmail.com.

Once approved, pay the resending shipping fee to complete the replacement process.

2. Damages and Issues

Inspection Upon Arrival: Please inspect your plant immediately upon receiving your order. You must record an unboxing video and take clear photos to document its initial condition.

Reporting Issues: If the product is defective, damaged, or you receive the wrong item, contact us immediately with the unboxing video and photos so we can assess and correct the issue as quickly as possible.

Important Note: Failing to provide unboxing videos and photos may limit our ability to assist you beyond our standard after-sales terms.

3. General Returns

Requesting a Return: To start a return, please contact us first at changyun9898@hotmail.com.

Return Instructions: If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

Unauthorized Returns: Items sent back to us without prior approval will not be accepted.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

Perishable Goods: Such as food, flowers, or plants (for dead plants, please refer to our 6-Month Plant Replacement Guarantee).
Custom Products: Special orders or personalized items.
Personal Care Goods: Beauty or grooming products.
Hazardous Materials: Flammable liquids or gases.
Sale Items & Gift Cards: We cannot accept returns on sale items or gift cards.

5. Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. European Union 14-Day Cooling-Off Period

For merchandise shipped into the European Union:

You have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be in the same condition as received: unworn or unused, with tags attached, and in their original packaging. You will also need to provide proof of purchase.

7. Refunds

Inspection & Notification: We will notify you once we have received and inspected your returned item to let you know if the refund is approved.

Processing Time: If approved, your refund will be automatically processed to your original payment method within 10 business days.

Bank Delays: Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at changyun9898@hotmail.com.

Dead on Arrival (DOA):

If your plant arrives dead, you must provide a continuous unboxing video as proof immediately upon package delivery (within 24 hours). Upon verification, a refund will be issued (refund covers the plant cost only, excluding original shipping fees). Without a valid unboxing video, your claim will default to our standard 6-Month Plant Replacement Policy.

Returns for Living Plants:

If the plant is still growing, but you insist on a return and refund, you are responsible for purchasing the return shipping label and covering all return shipping costs. The refund will be processed once we receive the returned item (refund covers the plant cost only, excluding original shipping fees).

8. Contact Us

For any questions regarding returns or replacements, please contact us at:

📧 Email: changyun9898@hotmail.com