Return

We have a one-time reshipment policy for plants that die for any reason within six months of receiving the package, but shipping charges are not included. This means you have half a year after receiving the package to request that the dead plants be replaced.

To be eligible for plant replacement, you can directly provide the order number and send it to my email address changyun9898@hotmail.com, and provide photos to indicate which plants have died and need to be replaced, and pay the resending shipping fee to complete the replacement of new plants process.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at changyun9898@hotmail.com.

Damages and issues
Please inspect the plant immediately upon receiving your order, recording an unboxing video and photos to document its condition. If the product is defective, damaged, or you receive the wrong item, please contact us immediately and send the unboxing video and photos so we can assess the problem, correct it, and arrange for a reshipment as soon as possible. Otherwise, our efforts will be ineffective, and we can only resolve the issue according to our after-sales service terms.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Dead on Arrival (DOA): If your plant arrives dead, you must provide a continuous unboxing video as proof immediately upon package delivery (within 24 hours). Upon verification, a refund will be issued (refund covers the plant cost only, excluding original shipping fees). Without a valid unboxing video, your claim will default to our standard 6-Month Plant Replacement Policy.

 

Returns for Living Plants: If the plant is still growing, but you insist on a return and refund, you are responsible for purchasing the return shipping label and covering all return shipping costs. The refund will be processed once we receive the returned item (refund covers the plant cost only, excluding original shipping fees).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at changyun9898@hotmail.com