Aurora Black Grape(Cutting/Plant)

This policy covers how we use your personal information. We take your privacy seriously and will take every step to protect your personal information.

Any personal information received will only be used to fill out your order. We will not sell or redistribute your information to anyone.

Return policy

※ Plant products are dug out from the planting site after receiving the order, so they cannot be returned.

※ Plant products are distributed many times, which is easy to produce losses, and various factors in the external environment are easy to make them rot and deteriorate, including but not limited to: weather, environment, temperature, humidity, insect pests... Wait, so you can't return it after it's sold.

※ If you receive serious defects (such as: moldy, broken, etc.), shortages or errors, please take a photo now, and contact the store within 24 hours by letter or phone, we will assist as soon as possible and clarify the responsibility. Customer service staff will arrange relevant treatment methods according to the status of the product.

※In case of subsequent return, we will complete the refund within one week after receiving the returned goods. Refund priority is to the original payment method processing, for example: credit card payment, credit card refund. At the same time, please keep the relevant documents to facilitate the operation.

※ If you need to make a return, please E-mail us with the following information:

1. Order number:

2. Name of the purchaser:

3. Subscriber's contact number:

4. Subscriber E-mail:

5. Delivery address:

6. Reason for return:

※ The return application will not be successful if the product is unwrapped, stained or defective.

※ We work with a third party logistics company because the general international logistics does not accept the transport of plants.

※ The specific delivery specifications are based on the official website announcement of the third-party logistics service adopted by the store.

※ When any of the following events occur, the order will be considered completed, and the buyer must bear the cost, no refund or return service will be accepted:

1. When the logistics personnel deliver the goods to the recipient's name, telephone number and address provided by the buyer, but the recipient cannot be contacted, or the goods are delivered by the logistics company to the consignee who signs for them, the order is deemed to have been completed.

2. When the logistics cannot deliver the goods or the information provided by the buyer is incomplete, and the buyer cannot be contacted in time.

3. According to the specified delivery time to the unsigned, logistics personnel can not get contact by phone contact, or the recipient of the delivery of goods rejected.

4. The goods will be delivered to the designated place in accordance with the specified delivery time entered, but the recipient cannot sign for them and someone else will collect them.

5. When I cannot sign for it or ask others to collect it.

Special circumstances: If the delivery cannot be made on time due to force majeure factors, the customer will be notified to delay or cancel the order.

(Unstable logistics delivery time is not the reason for return)

Shipping

If an item in your order is out of stock, we will ship you the available portion of your order. When the item is available, we will ship the rest of the order to you. The shipping cost of your order is non-refundable and depends on the weight of the item you ordered and your location. The delivery date of your order may vary depending on the carrier's shipping practices, delivery location, delivery method and the quantity of goods ordered, in addition, your order may be delivered in batches.8 to 14 days after the order in the United States will be delivered to the home.European countries around 15-20 days to deliver to home.